Sep 18, 2019Full time
SUMMARY OF JOB RESPONSIBILITIES: Responsible for the operation of the service department OUTLINE OF ESSENTIAL JOB RESPONSIBILITIES/FUNCTIONS to include but not limited to: Management and supervision of the service department staff and facilities, including but not necessarily limited to: Technicians, Service Writers, Porters/Lot Techs, Check-in areas, repair shop, warehouses, etc. Preparation of the annual department operating budget and service goals Work closely with the store management team to support the dealership Continuously review and improve the repair order system and department processes Organize and control the process of work/completion and scheduling Lead service department in a player/coach role (management style) Responsible for service personnel hiring, discipline and terminations Demonstrate and train department employees to provide the highest level of customer service Ensure proper billing of customer payment and warranty account receivables Ensure all warranties are filed within manufacturer time requirements and general policies Provide and supervise a service quality assurance program Prepare and supervise a service promotions program Prepare customer service call follow-up on future work noted by technicians Ensure proper work assignments and scheduling of technicians Build larger base of customer service work Provide payroll information to the accounting department Assist customers in store as well as by phone Provide promotional demonstrations for customers and local clubs Provide productivity and efficiency reports Schedule and maintain ongoing training of service technicians and support staff Perform other tasks as assigned Qualifications , KNOWLEDGE, SKILLS AND ABILITIES: Motorcycle knowledge, management skills, prior shop experience, computer literate, customer’s service skill, typing skill, good communication skill, and people management skills. EDUCATION: Technical ability and management training. Minimum 5 years of technical experience.